A little heads-up from TIEFOSSI! 💌
Our team in China will be taking a short break for the China National Day holiday from October 1–7, 2026.
Here’s what to expect:
💌 Emails: Replies may take a little longer than usual, but we’ll still be checking messages and will get back to you as soon as we can.
📦 Orders: Orders shipping from our China warehouse will be delayed and will start shipping after October 7.
🌎 Overseas warehouses: If your items are in stock at one of our overseas warehouses, we’ll prioritize shipping from there whenever possible.
Thank you for your patience and understanding while our team takes a little break! 🫶
We’ll be back to our regular schedule after October 7. ✨
Love Notes from Our Customers
FAQs
Sure! You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number at: support@tiefossi.com
After 12 hours, your order will have been processed and we won’t be able to make any changes or cancel it.
Some packages may be subject to import duties depending on the country of receipt.
Please note, due to new EU VAT rules, there may be increased duty to pay on packages arriving to EU member states.
Of course. We offer an extended 30 day guarantee!
If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at support@tiefossi.com. Please include order number and describe the issue, include photos if possible. We always aim to respond in 2 days or less!
Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update.