What method of payment do you take?

We currently accept PayPal which we process through Shopify own payment processing system. 

Can I change or cancel my order?

Sure! You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number at: tiefossioffice@gmail.com.

After 12 hours, your order will have been processed and we won’t be able to make any changes or cancel it.

My order has been dispatched, can I track it?

Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update.

Do I need to pay import duties?

Some packages may be subject to import duties depending on the country of receipt.
Please note, due to new EU VAT rules, there may be increased duty to pay on packages arriving to EU member states.

Do you have gift cards available?

Yes! Please see our navigation at the bottom of the page and there should be a section there where you can purchase a gift voucher.