FAQ

1. What method of payment do you take?

We accept ALL major credit cards, PayPal, and Apple Pay.

2. Can I change or cancel my order?

Sure! You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number at: support@tiefossi.com
After 12 hours, your order will have been processed and we won’t be able to make any changes or cancel it.

3. My order has been dispatched, can I track it?

Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update.

4. Do I need to pay import duties?

Some packages may be subject to import duties depending on the country of receipt.
Please note, due to new EU VAT rules, there may be increased duty to pay on packages arriving to EU member states.

5. Do you offer promotional or affiliate opportunities?

We do and we'd love to hear from you! Head here for more information.

6. Do you offer a guarantee? 

Of course. We offer an extended 30 day guarantee! ☑️
If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at support@tiefossi.com. Please include order number and describe the issue, include photos if possible. We always aim to respond in 2 days or less!